NewVoiceMedia was a cloud service company based in Basingstoke, England.[3] The company's ContactWorld platform uses customer contact technology as a cloud service by connecting customers through existing telephone infrastructures and using the internet to pass along previously collected client information to agents.[4][5][6] The company works in 128 countries, with numerous large organisations including: MobileIron, Truphone, Parcelforce, and the Canadian Cancer Society.[5][7][8][9][2]
 | |
| Founders | Ashley Unitt and Richard Pickering |
|---|---|
| Headquarters | , |
Area served | International |
Key people |
|
| Products | ContactWorld |
| Services | Cloud-based customer service |
| Revenue | £44.5 million (2015)[1] |
Number of employees | 360 (2017)[2] |
| Website | newvoicemedia |
History
Ashley Unitt and Richard Pickering founded NewVoiceMedia in 2000.[3][4]
In May 2010, NewVoiceMedia received £4 million (US$6.3 million) in a Series A round of funding.
Jonathan Gale was appointed CEO in Feb 2011 and led the company through rapid growth and a series of significant fund raising rounds which fuelled product development and international expansion.
The company received £2.5 million (US$4 million) in August 2011.[3] In 2013, it raised more than £35.2 million (US$55 million) via a £12.8 million (US$20 million) round in January and in September, it raised an additional £22.4 million (US$35 million).[6][7][10][11] By 2014, the company had raised more than £99 million in funding including a £32 million (US$50 million) Series E in July of that year.[12][13]
In March 2015, Business Insider recognised NewVoiceMedia as one of the 13 enterprise cloud startups with the most venture capitalist funding.[14] In 2015, the London Stock Exchange named NewVoiceMedia as one of the 1,000 Companies to Inspire Britain.[15]
NewVoiceMedia announced it had raised an additional £21 million (US$30 million) in funding in January 2016 from several venture capital funds and Salesforce.[16] The company's total funding has reached over $141.3 million since its inception, making it one of the most successful startup enterprises from the UK backed by Silicon Valley investors.[17] In 2017, NewVoiceMedia was included on Forbes Cloud 100 list[18] and positioned as a 'leader' in Gartner's Magic Quadrant for Contact Centre as a Service, Western Europe.[19]
In January 2018, Dennis Fois was appointed as CEO. NewVoiceMedia was acquired in November 2018 by Vonage Inc for US$350 million.